Marta Izaguirre
31 anni
Valencia
Servizio clienti, Specialista supporto prodotti
Esperienza lavorativa totale (10 anni e 5 mesi)
Answered tickets and live chat for an online tutoring app used by primary schools; maintained the FAQ database.
Provided second-line support for a learning-management platform used by vocational schools; trained new agents on escalation handling.
Support teachers and school admins on a subscription e-learning platform; rebuilt the help center and cut first-response time by two-thirds.
Competenze
Su di me
I support teachers and school admins using an online learning platform, from login problems to grading-tool bugs. Over the past three years I cut our average first-response time from six hours to under ninety minutes by rebuilding the help center from scratch. I'm looking for a part-time support role where I can keep working closely with schools.
Formazione
Lingue
Spagnolo - B2 — Intermedio avanzato
Inglese - C1 — Avanzato
Cittadinanza e autorizzazione al lavoro
Patente di guida
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